Refund and Exchange Policy
** Holiday Exchange Policy**
Holiday Exchange Policy: Any product purchased between 11/15/17 and 12/31/17 shall have the exchange and warranty period extended until 1/31/18. Unopened hardware may be exchanged or returned for store credit.
Due to the nature of our products Steel City Vapors DOES NOT accept returns.
We will exchange or repair any item that is non-functioning "out of the box" at our discretion.
All batteries and chargers come with a 30 day warranty. This warranty will NOT cover cross-threading or physical damage of ANY KIND.
Unfortunately atomizers, due to their nature and possibility of abuse, do not have a warranty of any kind.
We cannot take returns on E-Liquid, sealed or unsealed, due to safety concerns.
The Shipping costs to return the defective product to us are the sole responsibility of the buyer however Steel City Vapors will pay the shipping charge to send the repaired or replacement product back to you.